Shipping policy

Processing times are available in product descriptions. 

If you need to make any changes to the shipping address you provided, please contact us within 24 hours of purchase to ensure they can be made.

Steph Veil is not responsible for undelivered packages as a result of incorrect shipping addresses provided by the customer. Please make sure to give the complete and correct mailing addresses at checkout.

 

Duties and Taxes

This studio is operated in Western Australia, and is not responsible for any import fees on international purchases.

Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. Some countries charge import taxes while others do not. The customs agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination. 

The customer is liable for these charges. If you refuse to pay, the purchase will be returned to us. A refund will be given (minus shipping costs), providing the item is in it's original condition.